Privacy policy

Responsible body
Festo SE & Co. KG (Festo)
Ruiter Straße 82
73734 Esslingen, Germany

You can contact our company’s data protection officer at:
Festo SE & Co. KG
Anke Haug
datenschutz@festo.com

2.1 When using our online services

Your benefit / our purposes

Festo offers you attractive online functions that can support you in your daily work in a variety of ways or that you can use as a job applicant at Festo. For this purpose, we use personal data to establish your identity and to enable user authentication, e.g. to provide you with your selected services and functions of the Festo online services.

We also process personal data for security reasons, in particular to detect and prevent attacks on our websites or fraud attempts.

Categories of data

When you visit our websites, web applications or online tools, we store the following personal data, for example:

• The type of device, browser and operating system you use
• Your IP address
• Date and time of your visits
• Use of the websites and their functions
• search terms, error messages, information about files accessed and data volumes transferred
• Websites from which you have accessed our websites and websites that you visit from our websites.
  

Other personal data, e.g.

• First and last name
• Business contact details such as e-mail address, telephone number
• information provided as part of an enquiry,
  

we only store if you voluntarily provide us with this data, e.g. as part of registration, an enquiry, a contact form, a survey, or to fulfill a contract.

Cookies
To collect this data in our Festo online services, we use cookies on the basis of your consent. In the cookie banner and in the cookie settings, you can specify which cookies are activated when you use our online services. For your search on the Festo websites, you only need to make your cookie settings once! Your consent will be saved and applied to all websites for different end devices.

Web tools
Information on web tools used by Festo can be found under Web tools.

Links to other websites

This data protection statement only applies to Festo online services and not to third party websites and applications. Festo online services may contain links to third-party websites and applications which may be of interest to you.

Festo is not responsible for the collection, processing and use of your data by third parties or for the content of these third-party websites.

2.2 When using mobile apps or local applications

Your benefit / our purposes

Festo offers you a variety of applications that you can use on your end devices such as notebooks, tablets or smartphones, and which help you to perform your tasks efficiently and safely. Interesting functions can be set up and controlled via personal data.

If special functions and benefits are integrated into tools, you will find information about them in the additional privacy policy of the application.

Festo can only access content and personal data in the applications for service and maintenance purposes.

Categories of data

• Contact information, such as first name and last name, business address, telephone number and e-mail address
• User-specific settings, such as favourites
• Roles and role-specific settings

2.3 In cooperation with business partners

Your benefit / our purposes

Good business relationships are based on ideal communication between the right contacts and an effective exchange of necessary information. Your personal data is the basis for our communication on products, services and projects, e.g. to process your enquiries or to provide you with technical information on products. Your personal data is also used to maintain our (contractual) business relationship, e.g. to process orders for products and services, to carry out deliveries, repairs or services and for accounting, billing and payment purposes.

Categories of data

As part of the cooperation with you as a business partner, Festo processes your personal data as a contact person for customers, interested parties, sales partners, suppliers or other partners.

Essentially, this includes

• Contact information such as first and last name, business address, telephone number and e-mail address
• Information about telephone calls, visits, contacts and the content of these communications
• Information required in the context of a project or the handling of a contractual relationship
• Data collected from publicly available sources, information databases or credit agencies
• to the extent legally required in the context of compliance screenings, date of birth, identity card and ID numbers, information on relevant court proceedings and other legal disputes in which the business partners are involved
• Payment data, such as details relating to the processing of payment transactions or fraud prevention, including credit card information and card verification numbers.
  

Festo is in contact with you as a B2B contact and does not process any personal data that identifies you as a data subject beyond that. There is no profiling that has a legal effect on you personally or affects you in a similar way.

2.4 For collaboration between Festo and business partners

Your benefit / our purposes

Modern electronic communication offers tools that enable ideal collaboration and a quick and easy exchange of information and data. When using such tools, personal data may be processed to ensure the identity and documentation of these contacts.

Categories of data

In online sessions and similar functions, the following personal data, among others, may be processed

• Contact information (name, email, company ...)

• All information from the joint exchange: access authorisations, comments and notes, editing of documents, usage information such as date and time.

2.5 For direct marketing

Your benefit / our purposes

Festo will inform you about important market trends, new interesting products and solutions based on your industry and selected interests. You will also receive information on marketing campaigns, market analysis or similar campaigns and events.

You have the right to object to the use of your contact data for these purposes at any time by sending an email to abmelden@festo.com or by making use of the objection option within any communication in this context.

Categories of data

In order to be able to provide you with information according to your wishes and needs, we collect the following personal data within the framework of direct marketing, for example

• Contact information, such as first and last name and business address, telephone number and email address
• Your choices for newsletters and areas of interest
• Information about attending trade shows, participating in webinars or the like
• All other data voluntarily provided by you, if you have given your consent.

2.6 For the planning and implementation of events

Your benefit / our purposes

Festo is happy to provide you with live information about our performance, our attractive product range and interesting trends. At various events, we give you the opportunity to talk to Festo specialists or other interested parties and trendsetters. In order to create a useful experience for you, it is important for us to be able to adapt to you and your wishes and needs.

Categories of data

In order to organise an interesting and successful event, we need different types of personal data. Depending on the type and location of the event, we process e.g.

• Contact information, such as first name and last name, business address, telephone number and e-mail address
• Data for the organization of the event, such as invitations, personal wishes or travel data
• Documentation of your attendance and security briefings carried out
• Vehicle registration numbers for entry and parking permits
• Photo and video recordings for publication and documentation purposes

2.7 For your application process

Your benefit / our purposes

As an attractive employer, Festo wants to attract motivated and qualified employees and offers you a secure and convenient way of applying to us with Jobs@Festo. Here you can find attractive vacancies and manage your applications.

Categories of data

As part of the application process, Festo processes all personal data that you provide to us during the application process. This usually includes:

• Your candidate profile including
  o Name
  o Address
  o Date of birth
  o Contact details such as email address and phone numbers
  o Qualifications
• Application documents such as curriculum vitae, certificates, proof of qualifications, photo, desired position and other information
  

Your applicant profile will also be visible to other Festo HR recruiters.

2.8 For satisfaction surveys

Your benefit / our purposes

Good information and a good understanding of needs and requirements are an essential basis for the further development of Festo's services. Within the scope of applicable laws, Festo may also use your business contact data to conduct customer satisfaction surveys.

You have the right to object to the use of your contact data for these purposes at any time by sending an e-mail to info@festo.com or by making use of the objection option within this communication.

Categories of data

Depending on the type and purpose of the survey, we will specifically inform you about the anonymity of your feedback. Insofar as surveys are not conducted anonymously, various personal data will be processed, e.g.

• Contact information, such as first and last name, email address, and phone number.
• For specific surveys or for differentiated analyses, we process business information, such as departmental areas or management responsibilities
• Business information, such as department or management responsibility, may be processed for specific surveys or for more sophisticated analysis.

The survey may be based on your feedback about a specific business transaction.

2.9 Festo as a processor - e.g. when using Festo LX

Your benefits / our purposes

Festo increasingly offers software solutions that support companies in their training tasks or internal processes. In these software solutions, customers process personal data as data controllers. Industrial customers or educational institutions manage user accounts, personal data and settings, including data protection.

In these cases, Festo only processes your personal data on the instructions of the controller and only accesses it for maintenance purposes. These instructions and the mutual data protection rights and obligations for your protection are regulated in an order processing contract. Festo does not pass on personal data to third parties.

We process personal data only to the extent necessary to provide the service offered for the stated purpose.

Unless expressly stated otherwise at the time of collection, the legal basis for processing personal data is

• the performance and execution of a contract or pre-contractual measures with you (pursuant to Art. 6 para. 1 lit. b GDPR)
• the fulfillment of legal obligations to which Festo is subject (pursuant to Art. 6 para. 1 lit. c GDPR) and/or
• the protection of Festo's legitimate interests (pursuant to Art. 6 para. 1 lit. f GDPR).
  

If you have expressly given your consent to the processing of your personal data in an individual case, this consent is the legal basis for the processing (Art. 6 para. 1 lit. a GDPR). This consent is voluntary and can be withdrawn at any time without giving reasons with effect for the future.

4.1 Transmission of data during processing by Festo

Festo may transfer personal data to

• internal specialist departments
• other Festo companies or other third parties, e.g. sales partners or suppliers, if this is necessary in connection with the offer or the initiation, implementation or settlement of the business relationship
• service providers who process personal data as part of their service provision, e.g. service providers for IT security, maintenance activities or event management
• third parties when necessary to comply with applicable law or to defend against legal claims, e.g. in connection with compliance screenings, arbitration or litigation, to authorities, government agencies, health insurers or legal counsel.

If the recipients are located outside the territorial scope of the GDPR, Festo will take measures to ensure appropriate and adequate safeguards to protect your personal data otherwise.

• We therefore only transfer your personal data to Festo companies on the basis of the Binding Corporate Rules ("BCR"), which the members of the Festo Group have undertaken to comply with.
• Personal data will only be transferred to recipients outside the Group if there are EU adequacy decisions for the recipient's location, the recipients have concluded EU standard contractual clauses with Festo or have introduced Binding Corporate Rules.

Personal data published by you via Festo online services (e.g. in chat rooms or forums) may be accessible to other registered users of the respective Festo online service worldwide.

4.2 Social media and plug-ins

Festo is represented on social networks to give registered users of these platforms the opportunity to communicate and exchange information interactively. The use of the respective social networks is also subject to the terms of use and data protection declarations of these companies, which provide information on their conditions and the handling of personal data.

Festo has integrated links to the company's official channels on websites via so-called social plugins. When you access one of these social plugins, a direct connection is established with the respective provider and your data is processed by them. If you are logged in to your user account at the time, the provider can associate your visit to our websites with your user account.

Unless an explicit storage period is specified at the time of collection, your personal data will be deleted after a defined period of time if it is no longer required to fulfil the purpose, unless legal retention obligations (e.g. commercial and tax retention obligations) prevent deletion.

Festo takes the necessary technical and organizational measures to ensure adequate protection of your personal data.

If our processing of your personal data is based on your consent to the processing of your personal data, you have the right to withdraw the consent given at any time without giving reasons with effect for the future.

Withdrawal does not affect the lawfulness of the processing carried out on the basis of the consent before the withdrawal.

As a data subject, you have the following rights under the GDPR in connection with the processing of your personal data to

• confirmation as to whether Festo has processed personal data about you and information about the personal data processed by Festo
• the correction of your incorrect personal data
• the deletion of personal data processed by Festo
• the restriction of the processing of personal data by Festo
• the transfer of data
• object to the processing of personal data by Festo.

Further information and explanations regarding the above rights can be found on the "Rights for Citizens" website of the European Commission.

Festo's data protection organization supports you in all matters relating to data protection at Festo. You can submit your complaints to Festo and assert your rights as set out in this data protection statement.

You can contact our data protection organization at datenschutz@festo.com.

Festo’s data protection organization will deal with your enquiries and complaints as quickly as possible. In addition to contacting the Festo data protection organization, you can also contact the competent data protection supervisory authority at any time.

An overview of the national and international data protection authorities is available here.